Customer Stories Archives - Phone.com https://www.phone.com/category/customer-stories/ Communicate Better Thu, 26 Sep 2024 18:23:31 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.phone.com/wp-content/uploads/2019/01/cropped-Favicon-32x32.png Customer Stories Archives - Phone.com https://www.phone.com/category/customer-stories/ 32 32 Meet Our Customers: AppCard https://www.phone.com/meet-our-customers-appcard-2/ Fri, 07 Jun 2019 14:09:25 +0000 https://www.phone.com/?p=84885     AppCard is a personalized marketing loyalty program for retailers, independent grocers, and franchises. We spoke with Dan Winnick, a product engineer, about a custom integration Phone.com provided.   Tell us about AppCard.   AppCard is a loyalty program provider for large merchants, grocery and retail providers. When a customer checks in and makes […]

The post Meet Our Customers: AppCard appeared first on Phone.com.

]]>
 

 

AppCard is a personalized marketing loyalty program for retailers, independent grocers, and franchises. We spoke with Dan Winnick, a product engineer, about a custom integration Phone.com provided.

 

Tell us about AppCard.

 

AppCard is a loyalty program provider for large merchants, grocery and retail providers. When a customer checks in and makes a purchase, AppCard starts the process of collecting the SKU-level data for the purchases. Working across multiple retail locations, AppCard is able to segment audiences using AI based on purchase history, stability, and profitability. This allows AppCard then to personalize coupons and incentives for individual consumers to increase engagement and loyalty while providing complete conversion measurements of the process.

 

What kind of criteria in a telecom provider was AppCard looking for?


As a customer-focused technology startup company, AppCard required a higher degree of service flexibility in its telecom provider. Beyond customer service inbound and sales outbound calls, AppCard needed a service provider that would partner with them on custom development applications and caller analytics for deeper data integration.

 

Enter Phone.com…

 

AppCard reached out to Phone.com and connected with CTO and Integrations Expert Alon Cohen. After a preliminary requirements conversation, Phone.com was able to step in as telecom partner for AppCard by providing CRM integration, caller analytics, custom IVR functionality, conferencing capabilities and unique Click-to-Call functionality for customer retention.

 

How did we create a custom telecom service for you?

 

Specifically, AppCard asked Phone.com to assist in the development of a click-to-call outbound call automation. This application would initiate contact with current customers that had technical, billing or credit card issues. Once a customer had received the AppCard call, they would be provided an automated interactive voice response system to correct the problem.

 

And the results?

 

AppCard’s billing click-to-call application had two results. First, it saved AppCard’s customer service hundreds of man-hours in outbound phone calls. Also, the application was able to correct billing inconsistencies thereby increasing customer retention.

 

‘When AppCard needed a flexible but powerful telecom provider, we chose Phone.com. From reliable desktop call provider to cutting edge API integration with our CRM, Phone.com has become an invaluable business partner for AppCard.’ – Dan Winnick, Product Engineer, AppCard

Check out Appcard.com for more information on their services. Learn more about Phone.com’s Agent program at Phone.com/agents, email us at agents@phone.com or call for more information at 800.842.3394

The post Meet Our Customers: AppCard appeared first on Phone.com.

]]>
appcard_MTC
Meet Our Customers: My Solution Services https://www.phone.com/meet-our-customers-my-solution-services/ Wed, 22 May 2019 15:01:42 +0000 https://www.phone.com/?p=84511     My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists, helping with the daily tasks of running the business side of private practice. We spoke to Frances J. Harvey, C.P.C., founder of the company, about her business and working with Phone.com’s Agent Program.   What can you […]

The post Meet Our Customers: My Solution Services appeared first on Phone.com.

]]>
 

 

My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists, helping with the daily tasks of running the business side of private practice. We spoke to Frances J. Harvey, C.P.C., founder of the company, about her business and working with Phone.com’s Agent Program.

 

What can you tell us about My Solution Services?

 

My Solution Services is an online strategic service for the mental health professional industry. We’ve been doing it for over eight years and I have thirty-plus years managing businesses. We’ve found that many mental health specialists love their ability to help people but do not have hands-on business management experience. My Solution Services helps in guidance, prioritization, technical integrations and professional coaching for the mental health industry.

 

What are some of the technical challenges you face in working with the mental health industry?

 

Many of the companies and teams I work with are excellent mental therapists but are not aware of the latest in technology or health legal compliance. I often help them understand the importance of HIPAA compliance and how to make sure their office is running compliant software.

 

How did you get involved with Phone.com?

 

When I started the business it was just me, my phone and computer. I needed to determine how to make it work, so I started researching. Initially I worked with Grasshopper, which worked. As I continued to grow and bring on more clinicians, I ran into the challenge of Grasshopper not being HIPAA compliant. They were not interested in signing a BAA, providing it or talking about one. This should be a dealbreaker for therapists. I started to run into challenges and tried Phone.com based on a recommendation. I haven’t looked back! Phone.com’s customer service is wonderful and the solidness, ease of use of the platform is its strength. I connected with Joel (Maloff, SVP of Strategic Alliances and Chief Compliance Officer) and Leslie (Roberts, Channel Partner Manager). I’ve recommended Phone.com ever since.

 

HIPAA Compliance is a big deal. Do you have to educate clinicians on HIPAA compliance?

 

You would think since it’s what they do, that they would know HIPAA’s importance, but not so much! Over the years, working with therapists, some do their due diligence and know what’s required, what they’re mandated under the jurisdiction of the board of mental science. Some clinicians need help. HIPAA Compliance protects their clients’ privacy, so any of the communication tools they use need to be certified.  

 

Great, what’s next for the company?

 

I’m looking forward to growing my business and my clients’ businesses, signing up more customers, encouraging them to use Phone.com. There are new features that Phone.com is developing that I’m looking forward to and testing.

 

Find out more about Frances’s company at Mysolutionservices.com. Learn more about Phone.com’s Agent program at Phone.com/agents, email us at agents@phone.com or call for more information at 800.842.3394

The post Meet Our Customers: My Solution Services appeared first on Phone.com.

]]>
MSS_customerhighlight
Meet Our Customers: Spectrio https://www.phone.com/meet-our-customers-spectrio/ Thu, 25 Apr 2019 20:53:45 +0000 https://www.phone.com/?p=84041   We had the pleasure of chatting with Ken Bass from Spectrio about his background, the company’s growth over the years, working with Phone.com as a strategic partner, and where Spectrio is heading.     Tell us about Spectrio and your role there?   Spectrio is a growing marketing services company, focused on brand messaging […]

The post Meet Our Customers: Spectrio appeared first on Phone.com.

]]>

 

We had the pleasure of chatting with Ken Bass from Spectrio about his background, the company’s growth over the years, working with Phone.com as a strategic partner, and where Spectrio is heading.

 

 

Tell us about Spectrio and your role there?

 

Spectrio is a growing marketing services company, focused on brand messaging and our ‘in-store marketing’. We help companies talk to customers when they’re on location or reaching out via the telephone. I started at Spectrio over 12 years ago and work with value-added partners like Phone.com to help our clients save money, become more efficient, and sound more professional.

When I started in 2006, Spectrio was 35 people and today we’re at 200. We’ve been able to successfully grow our business through partnerships and acquisitions, and working with great companies like Phone.com.

 

How did it start with Phone.com?

The relationship started based on two companies’ commitment to partnership and mutual admiration. About six years ago Mitch Keller (Spectrio Co-Founder) connected with Alon Cohen (Phone.com Chief Technical Officer). They saw in no uncertain terms that the future was IP phone-based systems, connecting networks for businesses. I had a background in voice network, which made me the go-to guy. I connected with Joel Maloff (Phone.com SVP Strategic Partnerships & Chief Compliance Officer) on partnerships and we were off and running. I still am the de facto sales engineer for Spectrio, working with our sales team on the development and features Phone.com offers.

 

Where’s the relationship today?

By successfully marketing to our customers, we built hundreds of Phone.com accounts and extensions. The power of partnership! We found that we needed to build and manage many extensions across our account, so I worked with Joel and Alon on the feature known as ‘Replicator’. Through Phone.com’s open API and fair cost point, we were able to build hundreds of accounts with advance feature sets at a fraction of the cost. I personally can’t wait to see what Phone.com comes up with next.

 

Read more about the company at Spectrio.com. You can follow them on Facebook at Facebook.com/LikeSpectrio. Learn more about Phone.com’s Agent program at Phone.com/agents, email us at agents@phone.com or call for more information at 800.842.3394.

 

The post Meet Our Customers: Spectrio appeared first on Phone.com.

]]>
spectrio_MTC
Meet Our Customers: AllProWebTools https://www.phone.com/meet-our-customers-allprowebtools/ Fri, 05 Apr 2019 20:09:08 +0000 https://www.phone.com/?p=83864 AllProWebTools is an all-in-one-toolkit for small businesses to interact with customers. We spoke with AllProWebTools Founder Dave Kramer about the newly announced integration partnership between Phone.com and AllProWebTools.   What can you tell us about the early days of AllProWebTools?   We started in 2009 to help small companies better organize their customer information. Large […]

The post Meet Our Customers: AllProWebTools appeared first on Phone.com.

]]>
AllProWebTools is an all-in-one-toolkit for small businesses to interact with customers. We spoke with AllProWebTools Founder Dave Kramer about the newly announced integration partnership between Phone.com and AllProWebTools.

 

What can you tell us about the early days of AllProWebTools?

 

We started in 2009 to help small companies better organize their customer information. Large corporations dominate the business landscape by building powerful software that manages every aspect of smaller businesses. We thought, what if small business owners had access to the same data to grow their business? So we began building a CRM (Customer relationship management) platform that combined tools like email, time cards, internal messaging, sales pipeline management, and web hosting.

 

We quickly learned that listening to customers helped us develop our services. AllProWebTools had prepared our platform to better listen to these active customers, which enabled us to keep lines open while taking feedback on our service. We realized that, through partnerships with other like-minded companies, we can continue to develop our platform and maintain a leading edge product. Which brings us to our most recent collaboration.

 

Enter Phone.com. Tell us how you began working with the company.

 

Listening to our customers, we wanted to find a partner in the telecom space that would help us integrate call and SMS data. I had heard about Phone.com‘s phenomenal service and attention to customers, so I spoke with Joel Maloff (SVP of Strategic Alliances and Chief Compliance Officer) and became an Phone.com Agent for our mutual success.

 

We quickly identified three areas that Phone.com could assist our clients who wanted to talk to their customers more effectively. First, we’ve seen SMS become a critical part of small businesses due to their incredible engagement. 90% of people read texts within 3 seconds of receiving and messages get a 98% open rate. Our customers can use flash coupons via text, which are used 10 times more than other methods. Second, we also use phone call data with caller ID to capture customer interaction in our platform. Third, we’ve built click to call links within AllProWebTools’ platform for our customers to easily initiate telephone calls. Phone.com provides all of this and we developed the integration together. There was a lot of beta testing and we are happy to report the integration is now live and available for our customers.   

 

That’s terrific; two companies are working together to help people talk to more customers.

 

You got it. Phone.com absolutely made the integration simple and AllProWebTools is more powerful than ever. The two companies share the same principles of making great products by listening to customers, to communicate better. Phone.com is the perfect partner for this.

 

Find out more about AllProWebTools at allprowebtools.com. Sign up at allprowebtools.com/Get-Started. Like APWT on Facebook at Facebook.com/AllProWebTools. Learn more about Phone.com’s Agent program at Phone.com/agents, email us at agents@phone.com or call for more information at 800.842.3394

 

The post Meet Our Customers: AllProWebTools appeared first on Phone.com.

]]>
Meet Our Customers: Karns Quality Foods https://www.phone.com/meet-our-customers-karns-quality-foods/ Tue, 02 Apr 2019 12:45:18 +0000 https://www.phone.com/?p=83446 We spoke with Marc Caruso, founder of TechFox, about his experience providing supermarket chain Karns Foods corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods’ growing business. Marc also works with […]

The post Meet Our Customers: Karns Quality Foods appeared first on Phone.com.

]]>

We spoke with Marc Caruso, founder of TechFox, about his experience providing supermarket chain Karns Foods corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods’ growing business. Marc also works with Phone.com as a Channel Partner.

 

Can you tell us about how the relationship between Phone.com and Karns Foods began?

 

Karns Foods is a retail supermarket chain in Pennsylvania with 10 locations. As I started developing the corporate infrastructure for the company in 2001, I started looking at their internal communications. Their phone system was relatively decrepit and lacked some of the more advanced features I knew were available that would add value to Karns. I knew about Phone.com’s features and ease of use from a prior company so I reached out and started the information collection process.

 

What would you say is the biggest value add of working with Phone.com for Karns Foods?

 

First, Phone.com helped centralize the Karns Foods phone system across the ten supermarket locations. I’m able to manage the phones for each location, easily adding extensions and voicemail boxes as needed. By centralizing their service, I’m able to simplify calls from location-to-location by creating unique extensions. A call to separate locations can be created by simply picking up a phone and dialing the extension.

 

Secondly, the major savings we experienced by working with Phone.com. We were able to drastically cut expenses by moving off of traditional carrier lines to a cloud-based VoIP system. Also, outbound calls were reduced by creating the centralized phone system of internal calls from location to location. Working with Phone.com reduced phone costs by 50% for Karns Foods, which is a huge saving.

 

Wow, that’s great! Were there system features or options that Karns Foods rely on?

 

Yes, Karns relies on Phone.com for their telecom infrastructure both inbound and outbound calls, with close to 0% downtime. One of the key features that the stores use many times a day is the intercom feature to make live store announcements. Earlier this year, I worked with Phone.com’s development team on the ability to have calls parked while a paging system for the store could be used. This was a great addition to the all-ready packed feature set provided to us.  

 

Where to next with Karns Foods, TechFox and Phone.com?

 

For Karns Foods, we are in the process of rolling out a slew of helpful new administration features like call parking, remote assist and whisper.  I’m working with the Phone.com team on product ideas and helping implement across multiple clients for TechFox.

Find out more about Karns Foods at Karnsfoods.com. For information about Marc Caruso’s company, visit TechFox.it. Learn more about Phone.com’s Agent program at Phone.com/agents, email us at agents@phone.com or call for more information at 800.842.3394.

 

The post Meet Our Customers: Karns Quality Foods appeared first on Phone.com.

]]>
karns foods customer highlight
Meet Our Customers: Distil Networks https://www.phone.com/meet-our-customers-distil-networks/ Thu, 21 Mar 2019 15:55:48 +0000 https://www.phone.com/?p=83205   Distil Networks is a bot defense provider whose products protect its customers’ APIs, websites and mobile applications. Distil is able to distinguish bot traffic (software that runs automated, repetitive tasks) and real human interaction in their customers’ traffic. They work with companies with a large online presence that have a consumer front, like major […]

The post Meet Our Customers: Distil Networks appeared first on Phone.com.

]]>

 

Distil Networks is a bot defense provider whose products protect its customers’ APIs, websites and mobile applications. Distil is able to distinguish bot traffic (software that runs automated, repetitive tasks) and real human interaction in their customers’ traffic. They work with companies with a large online presence that have a consumer front, like major e-commerce retailers and financial institutions.

 

We spoke with Rami Essaid, Chief Product and Strategy Officer at Distil, about why they started using Phone.com and how Phone.com has helped Distil Network grow their business.

 

When did you start working with Phone.com?

 

We started by knowing we needed a way to take incoming calls and make outgoing calls for our customers. Like a lot of start-ups, we initially did not have a formal IT team. On a small team, you often need to wear multiple hats, so as the CEO, technical and operations lead it was my job to choose a telecommunications partner. I knew the importance of choosing the right communications provider.

We looked at a few providers that would require lengthy installations and were highly expensive. Our sales people were looking for the traditional phone on their desk that they could connect their headsets to, not a softphone or web client. We chose Phone.com because they perfectly matched our needs. Installation was simple and in no time we had our sales team doing outreach.

 

 

How would you characterize the partnership with Phone.com today?

 

Phone.com is absolutely critical to Distil Networks’ infrastructure and operations. Our sales and support rely on their phones to work. Phone.com has been absolutely reliable, with little to no downtime. We set the expectation that our phones were a priority and Phone.com has matched us. We have a global workforce using Phone.com extensions, voicemails and service. We have over 100 phones and Phone.com extensions in use.

 

 

Where do you think the relationship is headed next?

 

Phone.com has helped us in our successful growth since the beginning. We chose Phone.com as our phone provider early in Distil Network’s history, before we had an IT or implementation team.  It is easy to use, stable and dependable, from day one. We were just 5 people then and Phone.com enabled us to grow to hundreds of employees. We currently use Phone.com across our organization for support, sales and marketing calls. We plan to continue to grow our customer base as well as our sales and service teams internationally. As our communications partner, we rely on Phone.com to help us in this growth. I highly recommend Phone.com to companies of all sizes.

 

For more information, visit Distilnetworks.com. Learn more about Phone.com’s Agent program at Phone.com/agents, email us at agents@phone.com or call for more information at 800.842.3394.

The post Meet Our Customers: Distil Networks appeared first on Phone.com.

]]>
distil_casestudy
Case Study: VI Hub https://www.phone.com/case-study-work-vi/ Thu, 21 Dec 2017 15:03:08 +0000 https://www.phone.com/?p=74853 Recently, we spoke all things phone and business with Chris Pallé, Co-Founder of Vi, a vibrant and growing community-focused New Jersey-based co-working and collaboration space with two locations, Holmdel and Oceanport, NJ . Phone.com: How did you get started as a Phone.com customer? Chris: I started talking with Ari (Ari Rabban, Phone.com CEO) several years […]

The post Case Study: VI Hub appeared first on Phone.com.

]]>
Recently, we spoke all things phone and business with Chris Pallé, Co-Founder of Vi, a vibrant and growing community-focused New Jersey-based co-working and collaboration space with two locations, Holmdel and Oceanport, NJ .

Phone.com: How did you get started as a Phone.com customer?

Chris: I started talking with Ari (Ari Rabban, Phone.com CEO) several years ago following a presentation he did for the community.

Of course, I knew of Phone.com from the NJ business and start-up scene—the brand name is and always was the best there is.

When we I opened our first co-working space, we wanted a suite of “all under the same umbrella” phone tools and capabilities for our team, as well as something we could offer our people and members. Most are on cell phones and most make good use of the conference room, and we wanted a uniform solution for everyone. We wanted to encourage people to use the same service.

With all of that in mind, we decided to go with our roots and heritage here in New Jersey, and opted for Phone.com, a local company with values and guiding principles similar to our own.

P: What are some of the tools and services you like best about Phone.com?

C: I love just how feature-rich these features and offerings are. There is a lot of flexibility in terms of services, tools and capabilities, no matter what your size or the nature of your business. I also love how we don’t have to deal with multiple companies and many different apps to do different things—with Phone.com, we avoid “app overload” and get everything done under the same company.

Everything is so much more streamlined and simplified this way. No more cobbling things together to make things work—that has always been such a hassle!

P: Have you had any experiences with our Customer Service team? 

C: Yes, and in a word, Phone.com’s customer service has been fantastic. The team is responsive, easy to work with and always coming up with a “can do” attitude about everything. What’s more, I have relied on these folks for their flexibility and innovation, such as coming up with new ideas and solutions in anticipation of something we need but may not know is available or possible.

From a service perspective, it is super-critical for us to have a live person who cares and responds. We don’t have the time or patience to jump through hoops with a knowledge base…we really prefer real people who can efficiently address our issues and answer our questions, and this is enormously valuable to me and for my team.

P: Tell us about some of the key needs Phone.com addresses for you as a small business, and for your own members as well.

C: Prospective members ask us all the time, “Do you have a receptionist?” or “Do you offer receptionist services?” And so many of the Phone.com services allow us—and our members—to build a customized solution that addresses so many areas that a receptionist might cover. I think Phone.com calls it an “auto receptionist” feature. For a small business with limited staff and budget, the value of this capability cannot be overstated.

We are also thrilled with the clear, crisp quality of the audio on the conference lines, it’s been amazing. The quality of the audio is so key because it adds to the experience of the space for all who use it and rely on it.

We have also played around with the video conferencing tools, and we are looking forward to getting more familiar with Phone.com’s mobile app and with other meeting-related tools.

P: Beyond technology and tools, what do you like about working with Phone.com?

C: Definitely the above-and-beyond approach to helping and serving customers is amazing here. The entire Phone.com team has been extraordinarily helpful and responsive. There is so much flexibility as far as what you can do and what features and tools we can access—it was this flexibility that was so enticing to us as we explored our phone-related options.

There is also a deep passion on the part of the Phone.com team as far as the technology and the problems it solves. The commitment to doing things the right way and to the benefit of clients and customers is enormous and continues to impress me today.

P: Can you tell us more about the company name, Vi?

C: We thought a lot about a name that would represent who we are and what we offer our members, and the combination of these two letters ,“Vi,” kept coming up. Positive, strong words like “thrive,” “vibrant,” “virtuous,” “vitality” and others all share themes of life, strength and growth, and we really like the connections.

“vi” was also a text editor invented by Bell Labs, which is near and dear to our heart, given our flagship location.

While it’s pronounced “Vee,” I never correct anyone else’s pronunciation.

Ultimately, like Phone.com, we are passionate about making sure that everything we do offers a great, high quality experience to all of our members.

Phone.com Special Offers

Phone.com has a special offer for cowork spaces, accelerators and incubators and their clients. For more information, please contact us.

The post Case Study: VI Hub appeared first on Phone.com.

]]>
Vi Hub
Case Study: Chris Bonner Insurance https://www.phone.com/case-study-chris-bonner-insurance/ Thu, 07 Dec 2017 16:57:35 +0000 https://www.phone.com/?p=74563 Recently, we spoke all things phone and business with Chris Bonner, Principal of Chris Bonner Insurance of Bellingham, Washington and a Phone.com customer since 2012. Chris shared some of his favorite Phone.com features and tools with us: Online Dashboard Chris likes to have the ability to configure and manage his phone-related tools in real-time, as […]

The post Case Study: Chris Bonner Insurance appeared first on Phone.com.

]]>
Recently, we spoke all things phone and business with Chris Bonner, Principal of Chris Bonner Insurance of Bellingham, Washington and a Phone.com customer since 2012.

Chris shared some of his favorite Phone.com features and tools with us:

Online Dashboard

Chris likes to have the ability to configure and manage his phone-related tools in real-time, as needed. Being able to structure his phone system however he wants to, whenever he wants to, helps him run his business easily and in the most streamlined manner possible.

“That’s what attracted me to Phone.com in the first place – all the features. Being able to make changes online through the control panel is great. I can make changes myself and not have to contact customer service. It’s perfect.”

Call Forwarding

Gone are the days of having to be sitting at one desk in one office in order to conduct business efficiently and responsively.

Chris tells us that with a few clicks on his online dashboard, he is able to forward calls to his cell phone. Clients can easily contact him through one number, even after-hours and on the weekend. On the flip side, no matter where he is, he can make the call through the website or app and it will appear on CallerID as if it is coming from his main work number.

“I was out of the country for five months and most of my clients didn’t even know I was out of the office. I just made an easy switch to forward all calls to an alternate number.”

Call Transfer

In the insurance business, it’s important to be able to easily-and without interruption to the caller/client-transfer calls to other carriers and claim representatives.

“I can start a conference call with a claims department, and then get off the phone. ”

Chris also transfers calls to his cell phone any time he is on the go or otherwise out of the office.

“I just transfer calls to my cell phone and go!”

Voicemail to Email

With just a click of an email, you can “listen” to your voicemails, whenever, wherever.

“If they leave me a message, it comes as an email. I review it, and I immediately know if I need to call back.”

Local Numbers

Chris is able to segment callers, leads and clients by tracking which phone number they come through. All calls are forwarded to the actual phone, such as his cell phone after hours or his office phone while in the office, with no lapse or interruption to the caller.

“I have quite a few numbers, including a main line, a second line for my home office and a few others that go to a specific number with a schedule for tracking and sending to cell phone after the office is closed.”

Is VoIP the Answer for your Small Business?

Chris tells us he loves the easy-to-adjust, expandable nature of our Phone.com features and options.

“This service is good for any size agency. Even if you have just one phone/phone number, it is competitively priced and has so many features. You can start out small and grow as you need it. It’s so flexible and you can do so much with it.”

Phone.com for your Insurance Agency or Service Business

Chris feels that agencies save time and extra steps with automated systems such as those Phone.com allows him to put in place. Whether you run an Insurance Agency or another service-based business, automating systems to cover commonly asked questions and provide general information can be a huge time-saver.

“Automated systems added efficiency to the process. Callers could more easily get to our information and get their claims to the insurance companies. A lot of people like the automated system, they don’t need to look up numbers since they can come to me to get into the automated billing system. These systems are a real time-saver, and allow agencies to get real work done.”

The post Case Study: Chris Bonner Insurance appeared first on Phone.com.

]]>
insurance 2
Case Study: Phone.com & the Legal Sector https://www.phone.com/case-study-legal-sector/ Thu, 30 Nov 2017 06:00:48 +0000 https://phone.com/?p=74543 How Attorneys and Legal Clients are Improving Communications, Increasing Efficiency & Streamlining Operations Our clients in the legal field come from firms, companies and operations of varying sizes and needs. Despite their differences, we have found that a certain core of Phone.com services are well-suited for attorneys and law teams looking to communicate better, work […]

The post Case Study: Phone.com & the Legal Sector appeared first on Phone.com.

]]>
How Attorneys and Legal Clients are Improving Communications, Increasing Efficiency & Streamlining Operations

Our clients in the legal field come from firms, companies and operations of varying sizes and needs. Despite their differences, we have found that a certain core of Phone.com services are well-suited for attorneys and law teams looking to communicate better, work smarter and keep efficiency up in and out of the office.

With that in mind, here is a list of some of those key services our clients from the legal field should consider:

Call Forwarding: Receive Calls No Matter Where You Are

When you are a busy attorney, you are often all over the place, whether with clients, at court or on the road. Call Forwarding gives attorneys and law firm staffers the power to direct calls to your location…wherever, whenever.

Call Handling Rules: Customize The Path For Each Call & Caller

Out of the office most of the time? Not a problem! Call Handling Rules give you the flexibility to change call handling rules on the fly, send different calls and callers to different extensions and, most importantly, give you the ability to have your calls reach you wherever you are, whatever you are doing.

Call Transfer: Send Callers Where They Need To Go With A Touch Of A Button

Whether you are working from a remote location, in and out of court all day or just out of the office, legal teams find our Call Transfer options to be easy and efficient. The office receptionist or anyone else answering the phone can transfer to your extension, and the call will find you wherever you are. (And, you can set up “Do Not Disturb,” or DND, when you are tied up in court or meetings and can’t attend to your calls.)

Phone.com Mobile App: Run Your Practice From Your Smartphone!

Our law firm and attorney clients love the Phone.com Mobile App. They find they are able to manage, communicate and organize their correspondence right from their Smartphones. And when they call out using the app—no matter where they are calling from—the Caller ID will show their office phone number. Just another way attorneys can be on the go with all of the capabilities of the office environment right at their fingertips!

Voicemail To Email: Never Dial In To Your Messages Again

Our Voicemail to Email feature gives you instant email notification with attached audio any time a voicemail is left on your work extension. Open, listen, save, forward these audio files to colleagues and others. You never need to dial in to your voicemail box again—unless you want to !

Call Recording: Maintain Call Records As Needed

Many of our attorney clients take advantage of our premium Call Recording feature. This powerful tool allows you to monitor, review and save calls to your account. It’s no secret that in the law sector in particular, many calls have to be recorded and stored for a certain amount of years. Also, when it comes to law firm marketing, our attorney clients who specialize in medical malpractice or personal injury, for instance, receive a great deal of their business through ads that drive potential clients to phone call centers and answering services. They can easily and closely monitor those initial intake calls with this must-have service.

Fax From Phone: Send & Receive Faxes On The Go

Our Fax From Phone tool allows attorneys and their staffs to receive faxes via email and send them from the Phone.com mobile app or from the control panel on their desktop computer.

Need to receive a fax in the courtroom or send one from opposing counsel’s conference? No problem—never delay important communications again just because you aren’t near a fax machine!

Call Announce: Know When It’s A Business Call…And When It’s Not

Busy, on-the-go attorneys often have calls forwarded or transferred to their cell phones. When they are out and about and the phone rings, the last thing they want to do is pick up without knowing whether it’s a business call, a telemarketer or something else. Our Call Screening allows you know whether it is a business call you will want to answer, as opposed to a telemarketer or sales call you don’t have time for during your busy hours.

Number Porting: Move Anywhere, Bring Your Number With You
No matter what the size of your firm or law team, chances are you have invested a great deal in your phone number. So when it’s time to move locations or transfer to your home office, for example, no need to lose all of that history—just refer to our Number Porting service and never have to worry about needing to inform clients of a number change. Seamless and easy!

Call Logs: Keep Track Of All Calls, Conversations

Maintaining accurate Call Logs is absolutely crucial for attorneys. Whether for billing, accuracy or information backup, our attorney clients rest easy knowing that not only can calls be filtered and tracked, but records can be downloaded as needed. Peace of mind and accuracy for all!

Conferencing Tools: Conduct Audio & Video Meetings Easily, Efficiently
Gone are they days when legal conferences had to take place with all involved parties sitting together around a long conference room table. With our Conference Call tools, including both audio conferencing and premium video conferencing meeting capabilities, everyone can be present no matter where they are physically or geographically be located. Each employee and extension can have its own bridge line, and your conference calls can accommodate up to 300 participants.

No matter what the size of your firm, your area of practice or your call volume, we can work closely with you and your team to create customized Phone.com packages that make life in the legal sector run more smoothly, efficiently and effectively for you, your staff and your clients.

 

The post Case Study: Phone.com & the Legal Sector appeared first on Phone.com.

]]>
photo-1436450412740-6b988f486c6b NV0eHnNkQDHA21GC3BAJ_ParisLouvr photo-1453945619913-79ec89a82c51
Coworking Breeds Collaboration at vi Innovation Hub https://www.phone.com/coworking-breeds-collaboration-at-vi-innovation-hub/ Wed, 31 Aug 2016 14:00:31 +0000 https://phone.com/?p=22304 Coworking is on the rise, particularly in New Jersey, where collaborative ventures are springing up, giving traditional and nontraditional workers a place to harness inspiration and creativity. At vi Collaboration Hub, a venture coworking space located in the historic Bell Labs building in Holmdel, where live, work and play are coming together in its revival. […]

The post Coworking Breeds Collaboration at vi Innovation Hub appeared first on Phone.com.

]]>
image2Coworking is on the rise, particularly in New Jersey, where collaborative ventures are springing up, giving traditional and nontraditional workers a place to harness inspiration and creativity. At vi Collaboration Hub, a venture coworking space located in the historic Bell Labs building in Holmdel, where live, work and play are coming together in its revival. Bringing people together is at the heart of it all.

Unlike traditional office space, coworking brings together a variety of industries into one space. At vi, music video distributors work right alongside architects who work alongside videographers and photographers. The result is collaborations that wouldn’t happen elsewhere.

“The key is that you are not hiding yourself away,” said Sean Donohue, co-founder of vi.  “You’re working in an office setting where other workers might be working on completely different projects for a different company, but they see someone working on something that they feel they could add value too so they decide to chat with that person. Maybe it’s some free advice, maybe a mentoring opportunity, a partnership opportunity, maybe a whole new idea comes from the discussion that could disrupt an entire industry.”

Increasingly, suburban coworking is becoming more diversified in age, gender and industry as professionals age out of city life and head to the suburbs for grass and kiddie soccer. And New Jersey, with its transportation infrastructure, proximity to Manhattan and concentration of educated, well-heeled talent, is a logical place for workers to retreat to. These new suburban workers here have similar needs to their city counterparts: flexible, affordable office space and community. But it’s not just freelancers and the work-from-home-two-days-a week crowd populating New Jersey’s emerging coworking spaces. It’s also startups.

Roy LaManna and his startup Vydia have worked with big names in the music industry. People like Nick Cannon, and Andy Grammer. And LaManna, who was raised in Middletown, NJ, chose to headquarter his venture at vi because of the tremendous opportunities that exist for collaboration and innovation.

“It’s such a creative workspace and there’s a great potential for collaboration here,” LaManna, NJ said. “We have room to grow here.”

Vydia helps creators monetize and distribute their video content across multiple platforms. The music and video industry has moved direct to consumer, so Vydia allows creators to maximize revenue and efficiency at the same time. (Think of them like the FedEx of music video delivery.) Since incorporating, the startup has partnered with major video outlets like Vevo YouTube and Daily Motion to help musicians profit from online video streaming. Check out more on LaManna here.

“The most important thing I always tell people about coworking and about the work we do at vi and Bell Works, is that community is key,” Donohue said. “People want to be able to work in an active, evolving environment. They need places to focus, but also they long for a sense of companionship and a work environment to collaborate with other like-minded people and a place to cross pollinate with others across different industries.”

Interested in taking a tour or coworking at vi? Contact Sean at sean.donohue@workatvi.co.

This blog was written by Stephanie Eichmeyer of Marketing Rival,  a full-service digital marketing agency with one of the most colorful offices at vi Collaboration Hub.

The post Coworking Breeds Collaboration at vi Innovation Hub appeared first on Phone.com.

]]>
image2