Source: svetapple.sk Source: svetapple.sk Source: svetapple.sk Source: svetapple.sk Source: svetapple.sk Source: svetapple.sk Source: svetapple.sk Source: svetapple.sk

As you can see at the corners, the fade seems to be more prominent here probably caused by Apple’s improper treatment. The source also notes that their iPhone XR did not suffer from such an issue. Also that, the chemical reaction from Apple’s silicon case causes discoloration. Speaking of which, no fading occurred around the lightning connector, speakers, and microphone.

The report also mentions that several users have complained about the issue on the Apple discussion forum regarding the same problem including those using the iPhone SE (2020). On that note, we do have the same device in silver and already can see some minor blemishes even though it was in the case all time.

Also Read: Why Apple needs to discontinue the iPod touch, HomePod is no more

iPhone 11 users chime in…

Not only that, On MacRumors forums, a member that goes by the name tl01 posted images of her son’s iPhone 11 suffering discoloration. She notes that both of her sons have the same model both in a red hue. Yet, only one of them appears to have the problem.

tl01 on MacRumors Forums tl01 on MacRumors Forums tl01 on MacRumors Forums tl01 on MacRumors Forums

On the same thread, another member, The-Real-Deal82 responded to the images:

Coloured aluminium will fade unfortunately and as we know even with a red car, it starts changing colour the moment it is exposed to UV light. Red is perhaps the worst colour for pigment change in just about any format from printing ink to coloured dyes.

In regards to an iPhone the colours aren’t present due to anodising. Anodising is very restricted to silvers, golds and down to dark bronze. The colours Apple use are from chemical colouring which is a similar process but allows a much wider colour variation. The downside of this is that they are not quite a stable in terms of resisting the elements.

I would definitely get that phone swapped and not use a case with clear sides going forward. I am very surprised you are seeing this fading after such a short space of time too.

What do you all think of this serious issue affecting iPhones? We are expecting Apple to officially respond to this problem. We hope the company provides replacements to all affected customers.

The post iPhone 11 and iPhone 12 susceptible to discoloration, users complain appeared first on PhoneGlide.

You also do have the option to mail in the device or make an appointment with Apple at their official retail store. Speaking of which, when it comes to customer experience and satisfaction, Apple is hands down the industry best. This is our opinion, your mileage may vary.

This iPhone has been one of Apple’s hottest sellers in the company’s history and building upon this success recipe, Apple outed the iPhone 12 and 12 Mini with major improvements in the right places. So, it is indeed a no-brainer that the trillion-dollar company take some extra steps to resolve key issues.

Apple iPhone 11 | Source: Apple

Remember

Always backup your device prior to sending it in for repair. You can perform one via iTunes on your PC or Mac. You also can back it up on iCloud too. Any iPhone other than the iPhone 11 is not included in this free repair program.

Important info

Apple explicitly states that an iPhone with damages such as a cracked screen or others for example will need to be sorted out before continuing the repair. Additional charges may be incurred on the same.

If you have repaired your eligible iPhone that was affected by the touch issue earlier, you can contact Apple for a refund. The repair program does not extend your standard Apple warranty period. Apple may restrict the repair to the original region of purchase. Affected iPhone 11 units are eligible under this program for 2 years since their initial retail sale.

All you have to do is click HERE and fill in your iPhone 11 serial number to check if your device is affected and eligible for the free repair program.

The post Apple now fixing iPhone 11 units plagued with touch problems appeared first on PhoneGlide.